FREQUENTLY ASKED QUESTIONS

What are the delivery charges for orders from the Online Shop?

Delivery fee at the Promoda website is 20 AED, whatever the number of pieces..

Which payment methods are accepted in the Online Shop?

The method of payment available is cash on delivery and also you can use your balance on your wallet that come from returned products.

In addition, you have the option to pay using bank cards.

How long will delivery take?

Orders are usually delivered within ( 2 ) business days and generally ( 2 to 4 ) business days.

How secure is shopping in the Online Shop? Is my data protected?

For shopping from the Promoda website it is very safe because of the method of payment is cash on delivery
and for your personal data, We understand the importance of this data, and we are committed to protecting and respecting your privacy.

What exactly happens after ordering?

An e-mail message will be sent to your e-mail address that was used during the purchase “Your purchase was successful”

At the time
Your application will be received by the employee, who will prepare the products and send them to the delivery man who will deliver them to the address you entered.

Do I receive an invoice for my order?

Yes, An invoice will send to your email address contains your order details model of products, quantity, color, size, and also contains the invoice value.